Shipping policy

Shipping Policy

Effective Date: September 24, 2026

At Yervik.shop, we understand that organizing your home should not begin with uncertainty about delivery. This Shipping Policy explains our shipping charges, order processing procedures, delivery expectations, and what to do if a package encounters a problem.

Yervik.shop is operated by SUPPLIES MAYOLU USA CORP, located at 1300 W RIVER DR, MARGATE, FL 33063, United States.

1. Shipping Charges

We offer the following standard shipping structure:

  • Orders of $10.00 or more: Free shipping.

  • Orders below $10.00: $5.99 shipping fee.

Any special shipping promotion displayed during checkout may supersede the standard shipping charge for the applicable order.

2. Order Processing

After an order is successfully submitted and payment is authorized, we begin preparing the merchandise for shipment.

Processing may include:

  • Payment verification;

  • Inventory confirmation;

  • Product picking;

  • Quality and order checks;

  • Packaging;

  • Shipping-label preparation; and

  • Handover to the selected carrier.

Processing time may vary depending on inventory, order volume, weekends, holidays, promotional periods, or other operational circumstances.

3. Delivery Estimates

Delivery dates displayed during checkout or in order communications are estimates unless expressly identified as guaranteed.

Actual delivery may be affected by:

  • Carrier capacity;

  • Weather;

  • Holidays;

  • Address accuracy;

  • Regional transportation conditions;

  • Delivery-area restrictions;

  • Customs procedures for applicable shipments; and

  • Other events beyond our reasonable control.

4. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Recipient information.

If you discover an address error after placing an order, contact [email protected] as soon as possible.

We cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to a carrier.

5. Tracking Information

When tracking information is available, it may be provided through order communications or the applicable delivery system.

Tracking information is supplied by the carrier and may not update immediately after a package leaves our facility.

A temporary absence of tracking updates does not necessarily mean that a package has been lost.

6. Delivery Problems

If tracking indicates that a package was delivered but you cannot locate it, please first check:

  • Your front door or normal delivery location;

  • Mailroom or package room;

  • Building management;

  • Household members;

  • Neighbors;

  • Other safe locations around the property; and

  • Carrier delivery photographs or instructions, when available.

If the package remains missing, contact us at [email protected] with your order number and delivery information.

7. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and merchandise as soon as reasonably possible.

Photographs of the outer packaging, shipping label, internal packaging, and damaged product can assist with our investigation.

Contact us at [email protected] so that we can determine the appropriate resolution.

8. Incorrect or Missing Items

If an order contains an incorrect product or an expected product is missing, notify us promptly.

Please provide:

  • Order number;

  • Name;

  • Description of the discrepancy; and

  • Photographs or other supporting information when available.

We will review the order records and determine an appropriate resolution.

9. Large or Bulky Organizational Products

Certain storage products may occupy substantial package volume even when they are lightweight.

Customers should make reasonable arrangements for receiving packages containing desktop cabinets, wardrobe storage systems, under-bed storage boxes, or other organizational products.

The customer is responsible for ensuring that the delivery address can reasonably receive the selected merchandise.

10. Carrier Delays

Once a package has been transferred to a carrier, delivery timing may be affected by circumstances outside our direct control.

We will make reasonable efforts to assist customers with carrier-related issues, but we cannot control independent carrier operations, routing decisions, weather-related interruptions, or regional delivery conditions.

11. Returned or Undeliverable Packages

A package may be returned to the sender because of an incorrect address, failed delivery attempts, refusal of delivery, or other carrier-designated reasons.

If a package is returned because the customer supplied an incorrect or incomplete address, additional shipping charges may apply if reshipment is requested.

Any refund will be handled in accordance with our Return and Refund Policy and applicable law.

12. Shipping and Returns

Shipping charges and return-shipping responsibilities may differ depending on why an item is being returned.

Please consult our Return and Refund Policy before sending merchandise back.

13. Contact Us

Shipping questions can be directed to:

SUPPLIES MAYOLU USA CORP
1300 W RIVER DR
MARGATE, FL 33063
United States

Email: [email protected]
Contact Person: MICHELLE REBECCA ROLLINS

We recommend including your order number in shipping-related communications so that our team can locate the relevant transaction efficiently.