Refund policy

Return and Refund Policy

Effective Date: September 24, 2026

At Yervik.shop, we want every purchase to fit naturally into your home and daily routine. Whether you are organizing a wardrobe, making better use of under-bed space, or adding a practical storage cabinet to your room, we understand that sometimes a product may not be the right fit. This Return and Refund Policy explains when and how you may request a return, replacement, or refund.

Yervik.shop is operated by:

SUPPLIES MAYOLU USA CORP
1300 W RIVER DR
MARGATE, FL 33063
United States

Customer Service Email: [email protected]
Contact Person: MICHELLE REBECCA ROLLINS

1. Return Period

Unless a product listing states a different return period, customers may request a return within 30 calendar days after the date the order is delivered.

To be eligible for a standard return, the item should:

  • Be unused or only reasonably inspected;

  • Be in its original condition;

  • Include applicable original packaging, labels, accessories, instructions, or components;

  • Not have been intentionally damaged, altered, assembled in a manner that prevents resale, or excessively used; and

  • Be accompanied by sufficient order information so that we can identify the purchase.

A return request submitted after the applicable return period may be declined unless required by applicable law or approved by us as a customer-service exception.

2. Items That May Not Qualify for a Standard Return

Certain products or circumstances may be excluded from ordinary returns when their condition, use, or handling makes them unsuitable for resale.

Examples may include:

  • Products that have been materially damaged after delivery;

  • Items showing substantial signs of use beyond reasonable inspection;

  • Products modified, repaired, or altered by the customer;

  • Items missing essential components or accessories;

  • Products returned without sufficient order information;

  • Items damaged because of improper installation, assembly, storage, cleaning, or handling; and

  • Items returned after the applicable return period.

If an item arrives defective, damaged, incomplete, or materially different from the product ordered, please contact us before returning it so that we can determine the appropriate resolution.

3. Damaged, Defective, or Incorrect Items

We encourage customers to inspect storage cabinets, wardrobe organizers, under-bed storage boxes, and related products shortly after delivery.

If your order arrives damaged or you receive the wrong item, contact us at [email protected] and provide:

  1. Your name;

  2. Order number;

  3. Description of the problem;

  4. Photographs of the product and packaging, when available; and

  5. Any other information reasonably necessary to evaluate the issue.

Depending on the circumstances, we may offer a replacement, replacement component, return, store credit, or refund.

For shipping-related damage, retaining the original packaging and photographs can help us investigate the delivery issue efficiently.

4. How to Request a Return

Please do not automatically send merchandise to the return address before receiving return instructions.

To begin a return, email:

[email protected]

Please include the subject line “Return Request – [Order Number]” whenever possible.

After reviewing your request, we will provide instructions concerning eligibility, return authorization, packaging, and the appropriate return destination.

The currently designated return address is:

SUPPLIES MAYOLU USA CORP
1300 W RIVER DR
MARGATE, FL 33063
United States

We may provide different return instructions for particular orders where operational or fulfillment considerations require it.

5. Return Shipping Costs

For a voluntary return because the customer changed their mind, ordered the wrong item, no longer wants the product, or otherwise does not need the merchandise, the customer may be responsible for reasonable return shipping costs unless we expressly agree otherwise.

If the return results from our error, such as shipment of an incorrect product, or from merchandise that arrived materially defective or damaged, we will evaluate the circumstances and determine the appropriate return-shipping arrangement.

Original shipping charges, where separately applicable, may not always be refundable for discretionary returns.

6. Refund Processing

Once an authorized return is received and inspected, we will determine whether it satisfies the applicable return requirements.

If approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refunded amount to appear in the customer's account can vary depending on the payment provider, card issuer, bank, or financial institution.

A refund may be adjusted where merchandise is returned incomplete, materially damaged through customer handling, or otherwise outside the conditions of the approved return.

7. Partial Refunds

Where only part of an order is returned, only the eligible returned merchandise will generally be considered for a refund.

Where an order contains multiple products, promotional discounts, bundled pricing, or other special pricing arrangements, the refund may be calculated according to the actual value attributable to the returned item.

8. Exchanges and Replacements

When practical, we may offer an exchange or replacement rather than a monetary refund.

Replacement availability depends on inventory. If the original product is unavailable, we may instead provide an alternative resolution, which may include a refund where appropriate.

9. Unauthorized Returns

Merchandise sent back without contacting us first may experience processing delays. An unauthorized return does not automatically create an obligation to issue a refund.

Customers should retain shipment tracking information for any approved return until the return has been confirmed.

10. Customer Responsibilities

Customers are responsible for packaging returned products in a reasonably protective manner. Items should be packed so that they are not unnecessarily exposed to crushing, moisture, impact, or other foreseeable shipping damage.

For larger storage furniture or organizational products, customers should take reasonable care during disassembly or repackaging. Damage resulting solely from improper customer disassembly may affect return eligibility.

11. Fraudulent or Abusive Returns

Yervik.shop reserves the right to investigate unusual patterns of returns, false damage claims, payment disputes, or other conduct that appears inconsistent with legitimate use of this policy.

Nothing in this section is intended to eliminate rights that cannot lawfully be waived.

12. Statutory Rights

This policy is intended to establish Yervik.shop's standard commercial return procedure and does not limit any non-waivable rights or remedies available to consumers under applicable federal or Florida law.

Florida law regulates certain refund-policy disclosures and retail practices, including requirements applicable to establishments that offer no refund, credit refund, or exchange.

13. Policy Changes

We may update this Return and Refund Policy when our business practices, products, payment arrangements, or legal requirements change. The latest version published on Yervik.shop will govern purchases made after its effective date, subject to applicable law.

14. Contact Us

For questions regarding returns, refunds, damaged merchandise, or exchanges:

SUPPLIES MAYOLU USA CORP
1300 W RIVER DR
MARGATE, FL 33063
United States

Email: [email protected]
Contact Person: MICHELLE REBECCA ROLLINS