Refund policy

Return & Refund Policy

Website: http://wcwn1i-ff.myshopify.com/

Business Name: G EAGLE AND CO (Operating as Aura Stow)

Business Address: 4208 Henty Hwy, Haven VIC 3401, Australia

Customer Support Email: [email protected]

At Aura Stow, operated by G EAGLE AND CO, we strive to provide high-quality, elegant, and practical home organization solutions—including desktop mini cabinets, wardrobe hanging storage bags, and under-bed storage boxes. If you are not entirely satisfied with your purchase, we are here to assist you with our straightforward return and refund policy.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • The item must be in its original, unused, and unwashed condition.

  • The product must be packed in its original packaging, including all protective foam, boxes, accessories, and instruction sheets.

  • You must provide a valid proof of purchase (such as your Shopify order confirmation email or invoice).

2. Return Process

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] with your order number, product details, and the reason for the return.

  2. Authorization & Instructions: Once your request is approved, our support team will provide you with the return address and return instructions.

  3. Ship the Item: Pack the product securely to prevent damage during transit and ship it back using a trackable shipping service.

Please note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Change of Mind / Standard Returns: If you are returning an item due to a change of mind, you will be responsible for covering the return shipping costs. Shipping costs are non-refundable.

  • Damaged, Defective, or Incorrect Items: If your order arrives damaged (e.g., cracked desktop cabinets, damaged storage bag fabric/zippers) or if you received the wrong item, Aura Stow will cover all return shipping fees or provide a free replacement.

4. Inspection & Damaged Goods Upon Arrival

Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or if you received the wrong item, please contact us within 48 hours of delivery at [email protected] with:

  • Your order number.

  • Clear photos or videos showing the issue/damage.

We will evaluate the issue and arrange a replacement, repair, or full refund as quickly as possible.

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized storage items.

  • Clearance or final-sale items clearly marked as non-returnable.

  • Items damaged due to improper assembly, customer abuse, or overloading beyond capacity.

6. Refunds & Processing Time

  • Once we receive and inspect your returned package, we will send you an email notifying you that we have received the item and whether your refund has been approved.

  • If approved, your refund will be automatically processed and credited back to your original payment method within 5 to 10 business days.

  • Please keep in mind that processing times may vary depending on your bank or credit card company.

7. Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

8. Contact Us

If you have any questions or require further assistance regarding our Return and Refund Policy, please reach out to us: